Should we add another coordinator?
Situation: Managers report delays and repeated follow-up. Leadership is considering another hire.
What we test: Workflow steps, approval points, role ownership, repeat tasks, management capacity and any genuine capability gaps.
Illustrative finding: Delays appear concentrated between approval and execution, with responsibilities split across two roles. The available evidence does not yet establish that additional headcount is the best first response.
Decision: Clarify the decision owner and test a 30-day workflow change before opening a new position.
What the diagnostic produces: An evidence-based diagnosis, key uncertainties, practical options and trade-offs, prioritised recommendations, a 30-day action plan, and a management discussion.
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